FAQ (Frequently Asked Questions)

What products do you sell?

ARILON offers a wide selection of chocolates, candies, and sweet treats from trusted brands. We also provide a variety of everyday essentials and selected lifestyle products to give our customers a convenient one-stop shopping experience.

How long does shipping take?

Orders are usually processed within 1–2 business days. After shipping, delivery typically takes 3–7 business days depending on your location and the courier service.

Do you offer international shipping?

We currently offer shipping to selected regions. Availability may vary depending on the product and destination. You will be notified during checkout if shipping is not available for your location.

Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status at any time.

What is your return policy?

We offer a 30-day return policy. However, due to food safety reasons, chocolates, candies, and other consumable items cannot be returned once delivered unless they arrive damaged, defective, or incorrect.

What should I do if my item arrives damaged?

If your order arrives damaged or incorrect, please contact us immediately. We will review the issue and provide a replacement or appropriate solution as quickly as possible.

Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

Do you offer refunds?

Refunds are issued only for eligible returns or approved cases such as damaged or incorrect items. Once approved, refunds are processed to your original payment method within 5–10 business days.

Is my payment information secure?

Yes. We use secure payment gateways to ensure all transactions are safe and protected. Your personal and payment information is never shared or stored in an unsafe manner.

How can I contact you?

You can contact our support team through the Contact Us page. We aim to respond to all inquiries as quickly as possible.

Contact

Please contact us if you need any kind of help